Gard & Rock is an online consumer goods retailer with a physical warehouse at 91-93 Stanley Road Ingleburn 2565 NSW Australia. We are aware of the importance of protecting your personal information and are committed to keeping it safe. This Privacy Policy sets out how we will manage your personal information, including our obligations and your rights when it comes to our dealings with your information. Please take a moment to read this policy as it details what happens to your personal information.

1. Collection of your information.

We will collect and hold your personal information in a lawful manner and not in an unreasonable or intrusive way. Where practical, we will collect your information directly from you. In some cases we many collect personal information from third parties, including public sources.

2. Types of information we collect.

This includes (but is not limited to) your name, postal address, email address, phone numbers and billing information. Please note that we do not store credit card information – this is processed through a 3^rd Party Credit Card Merchant, The Commonwealth Bank of Australia, or PayPal.

Where you do not wish to provide your information, we may not be able to help with requested goods or services (eg, send you a quote if you do not give an address).

3. Our purposes for handling your information.

We only process personal information for purposes considered relevant and reasonable to your order. Gard & Rock Australia only collects information that is necessary for the purposes as described in this Privacy Policy, or other purposes specifically communicated to you.

We will collect, hold, use and disclose personal information to:

1. a) Provide you with goods and services;
2. b) Manage and administer goods and services, including account opening procedures;
3. c) Communicate with you, including (but not limited to), emailing you tracking information
4. d) Comply with legal and regulatory obligations; and
5. e) Maintain and manage Product Warrantees
6. f) Otherwise manage Gard & Rock Australia’s business.

4. Use and disclosure of your personal information.

The primary purposes for which we use and disclose personal information include:

1. a) Maintaining customer records;
2. b) Delivery and supply of goods and services;
3. c) Account keeping and invoicing;
4. d) Locating and/or retrieving our goods; and
5. e) Administering our accounts with you.

We may also use and disclose your personal information we collect for a secondary purpose.  A secondary purpose is one which is related to the primary purpose of collection.  Some of the secondary purposes for which we may collect your personal information include:

1. a) Marketing our goods and services to you including information about Special Offers we may have or new products we think you may be interested in;
2. b) Goods and services development;
3. c) To any third-party, person or entity we engage in relation to the primary and secondary purposes;
4. d) Customer and market research;
5. e) To keep you informed of changes to our business, goods and services or other offerings that may be of interest to you; and
6. f) Disclosure to any person you have consented to or which we are authorised or required by law.

5. Protection of personal information

Your personal information will be treated with care. We make sure to maintain appropriate physical, procedural and technical security for its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information.  This also applies to disposal of personal information.

We further protect personal information by restricting access to personal information to only those who need access to do their job.  Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. We do not collect sensitive information.

Online purchases are conducted using secure 256 bit Encryption of sensitive credit card information.  We use a 3rd Party, being either our Credit Card Merchant, The Commonwealth Bank of Australia or, PayPal to process online transactions and do not record your credit card details.

When taking orders over the telephone you may provide us with a credit card number in order to complete your purchase. After the transaction is complete we destroy the record of the credit card number by shredding.

6. Computer Tracking and Cookies

Our Website is not set up to track, collect or distribute personal information not entered by visitors. However, our site may log certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others.

7. Accessing and correcting your personal information

You may contact us to request access to the personal information that we hold about you and/or to make corrections to that information, at any time.  On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access.  We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.

Gard & Rock Australia is not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so.  If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

8. Overseas transfers of personal information

we may disclose your personal information to companies that are associated with us overseas to assist the provision of the services and other purposes described in this policy.

9. Resolving personal information concerns

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please email us at sales@gardandrock.com.au

You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: enquiries@oaic.gov.au.

10. Changes

We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.

The last update to this document was 13^th October 2023.